Graham Healthcare’s clinicians have been very pleased with the Clinician Hub. And they really like seeing the feedback from patients. The overall patient rating after clinician visits is 4.9/5. The comments they receive from patients has been very encouraging and they share it regularly with their staff for motivation. “It makes the clinicians feel so good when they get a five-star rating, which I see every day,” notes Spencer. “It just lightens everybody up. Everyone gets so excited because that is what the goal is, to always deliver top care.”
The technology streamlines patient/clinician communication. Spencer added, “The clinicians are really loving the app because it has improved communication. Phone calls are hard because clinicians are in the field taking care of patients. With messages in the app, it’s a lot easier. They can answer back after a visit and anything urgent is handled by office staff.” Spencer also believes this is improving clinician retention. “The app has really improved clinician satisfaction. I also think it shows that we’re innovative and that we’re investing in technology and solutions for our clinicians.”
The app is also saving Graham money from not having to print patient materials. They used to print a “Start of Care” book as well as provide printed materials for education. All this information is now provided digitally within the app and clinicians can push relevant materials directly to their patients.
SharpQuest ensured the app was “white labeled” so it could easily extend out to various Graham Healthcare Group brands, with all the data coming back to headquarters. “It’s a unique experience for each patient and our clinicians are loving it,” notes Spencer. “And when you look at the dashboard and you’re seeing the numbers growing, and our feedback is so high from the app, it’s just been a really great story to tell.”