After just 6 months of working with SharpQuest the app performance issues have been resolved and substantive features have been added such as push notifications and an audio play feature for messages. Qualitatively, Clarus is very happy with the improvements thus far. “The customer experience is cleaner, faster and more efficient,” summed up Costello. “As a result we are seeing less customer complaints.”
After updates made by SharpQuest, the Android and iOS apps have respectively seen a 5% and 10% improvement in crash-free user sessions. App usage also increased by 30% on a monthly basis. These data are indicative of happier users.
Because of the nature of the app, having a great user experience is incredibly important. Costello explained, “When a doctor receives an after-hours call about a new patient at 3:00am, the satisfaction of that experience is critical.”
Costello knows the changes are making a difference, “Overall the benefit of what these changes have meant for us is happier doctors. And, we know that happier customers are much more likely to refer Clarus to others in the community.”
Clarus knows that they will also be able to roll out improvements much faster. “After working with SharpQuest, we’ve been able to more rapidly and more agilely deliver value to our customers,” exclaimed Costello. Clarus plans to continue working with SharpQuest to continue its growth in facilitating after hours call requests for medical professionals. Costello stated, “We’re very pleased with the team and I think that the partnership will only deepen.”